Terms of service

Effective Date: 18 February 2026

These Terms of Service (“Terms”) govern your access to and use of esho.ae (the “Site”) and any purchases, subscriptions, bookings, downloads, or other transactions made through the Site or related channels we operate (collectively, the “Services”).

The Site and Services are operated by Esho FZC, registered in Umm Al Quwain Free Trade Zone, United Arab Emirates (“UAE”) (“Esho”, “we”, “us”, “our”).

By accessing or using the Site or Services, you (“User”, “you”, “your”) agree to be legally bound by these Terms and all applicable laws and regulations. If you do not agree, do not use the Site or Services.

1) Eligibility and Account Responsibility

  1. You confirm you are legally capable of entering into a binding contract under applicable law.

  2. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

  3. You must provide accurate and complete information and keep it updated.

2) Orders, Pricing, and Payment

  1. Checkout and payment. Orders and paid services must be paid in full at checkout (unless we explicitly offer installment/payment-on-delivery or similar options).

  2. Prices and currency. Prices are shown in the currency available on the Site. Taxes, duties, and shipping charges are shown at checkout unless stated otherwise.

  3. Payment processing. Payments are processed via third-party payment providers. We do not store full payment card details.

  4. Order acceptance. An order is considered accepted only when payment is successfully authorized and we issue an order confirmation or otherwise confirm acceptance.

  5. Right to refuse/cancel. We may refuse, suspend, or cancel an order at our discretion where permitted by law, including for suspected fraud, payment issues, pricing/stock errors, or breach of these Terms. If we cancel after payment, we will issue a refund to the original payment method where feasible.

3) Digital Products, Downloads, and Access 

  1. Some offerings may be digital (downloads, access links, online sessions, memberships, gift cards/store credits, or similar).

  2. Digital access may be time-limited or subject to availability and platform constraints.

  3. Unless required by applicable consumer law, digital products and delivered digital services are generally non-refundable once accessed, downloaded, or delivered.\

4) Shipping, Delivery, and Risk 

  1. Delivery options. Shipping methods, fees, estimated timelines, and supported destinations are described at checkout or in a separate Shipping Policy.

  2. Address accuracy. You are responsible for providing a complete and correct delivery address and contact details.

  3. Customs/duties. Where cross-border delivery applies, you may be responsible for customs duties, taxes, or clearance fees imposed by your country.

  4. Risk transfer. Risk of loss or damage transfers to you upon delivery to the address provided (or as otherwise required by applicable law).

  5. Delays. Delivery times are estimates and not guarantees. We are not responsible for delays caused by customs, courier issues, force majeure, or incorrect address details.

5) Returns, Refunds, and Cancellations

  1. Any returns, refunds, or cancellations are governed by our Refund Policy / Return Policy, which is incorporated into these Terms by reference.

  2. If no separate policy is published, we will assess requests in line with applicable UAE consumer protection requirements and the specific circumstances of the order.

  3. We may refuse returns or refunds where the request is inconsistent with law, hygiene/safety requirements, product condition, digital delivery status, or misuse.

6) Promotions, Discounts, Store Credits, and Gift Cards 

  1. Promotions (discount codes, gifts, bundles, free shipping thresholds, referral credits, etc.) may be offered at our discretion and subject to specific rules communicated on the Site.

  2. Unless stated otherwise, promotions:

    • are time-limited,

    • may have minimum purchase requirements,

    • may be limited to one per customer/account, and

    • cannot be combined.

  3. If a purchase involving a promotion is refunded, the refund is calculated based on the amount actually paid after discounts.

  4. We may deny or revoke promotional benefits in cases of suspected abuse, fraud, or policy violations.

7) Intellectual Property

  1. All content on the Site (including text, images, graphics, logos, videos, designs, layout, interfaces, and software) is owned by or licensed to Esho and protected by intellectual property laws.

  2. You may not, without our prior written consent:

    • copy, reproduce, modify, distribute, display, publish, or create derivative works from Site content for commercial purposes;

    • scrape, harvest, or systematically collect Site data (including pricing, product info, or content);

    • use our trademarks, brand elements, or trade dress in a manner that creates confusion.

  3. Limited personal use is allowed (viewing, browsing, and making lawful purchases) provided you do not violate these Terms.

8) User Content (Reviews, Messages, Submissions)

  1. If you submit content (reviews, testimonials, comments, images, videos, feedback, or other materials), you represent that you have the right to share it and that it does not infringe third-party rights.

  2. You grant Esho a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, translate, distribute, and display such content in any media for business purposes (e.g., marketing, improving services), unless prohibited by law.

9) Acceptable Use

You agree not to use the Site or Services in a way that:

  • violates any applicable law or regulation;

  • infringes intellectual property, privacy, or other rights;

  • interferes with Site security, functionality, or performance;

  • introduces malware, bots, scraping tools, or harmful code;

  • attempts unauthorized access to accounts, systems, or data;

  • uses the Site for deceptive, abusive, or fraudulent purposes.

We may suspend or terminate access for violations or suspected violations.

10) Disclaimers

  1. The Site and Services are provided on an “as is” and “as available” basis, to the maximum extent permitted by law.

  2. We do not guarantee uninterrupted operation, error-free performance, or that the Site will always be available.

  3. Any descriptions, images, or examples are for general informational purposes and may vary slightly (where applicable and lawful).

Nothing in these Terms limits statutory rights you may have under applicable consumer protection laws.

11) Limitation of Liability

To the maximum extent permitted under UAE law:

  1. Esho will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, or goodwill.

  2. Our total liability for any claim arising out of or relating to the Site or Services will not exceed the amount you paid to Esho for the specific order or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12) Indemnification

You agree to indemnify and hold harmless Esho, its affiliates, directors, officers, employees, and agents from any claims, losses, liabilities, expenses, and costs (including reasonable legal fees) arising from:

  • your breach of these Terms;

  • your violation of law or third-party rights;

  • your misuse of the Site, Services, or content you submit.

13) Third-Party Services and Links

The Site may integrate or link to third-party services (payment providers, shipping partners, social platforms, analytics tools). We are not responsible for third-party services, their availability, or their policies. Your use of third-party services may be governed by their own terms.

14) Termination

We may suspend or terminate your access to the Site or Services (including accounts) if:

  • you violate these Terms,

  • we suspect fraud or misuse, or

  • we must do so to comply with law or protect our rights.

Termination does not affect rights and obligations that should survive by nature (e.g., payments owed, IP, liability, indemnities).

15) Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

Any dispute arising out of or relating to these Terms, the Site, or Services will be subject to the jurisdiction of the competent courts in the UAE, unless mandatory consumer protection rules require otherwise.

16) Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on the Site with a revised Effective Date. Continued use of the Site or Services after changes means you accept the updated Terms.

17) Contact

For questions, notices, or complaints relating to these Terms, contact: esho.esho.world@gmail.com

18) Miscellaneous

  1. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

  2. No waiver. Failure to enforce a provision is not a waiver.

  3. Entire agreement. These Terms, plus any policies referenced (Privacy Policy, Refund Policy, Shipping Policy), form the entire agreement between you and Esho regarding the Site and Services.